Shipping policy

Shipping Policy
Last updated: March 20, 2026

At Verrucci, we are committed to delivering your order in a secure and efficient manner. Please review our shipping policy below for important information about order processing, shipping times, and delivery.

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully received and verified.

Please note:

  • Orders are not processed on weekends or public holidays

  • Processing times may be extended during high-demand periods

  • Orders may be subject to verification before shipment

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Times

Estimated delivery times vary depending on the destination and shipping conditions.

Typical shipping times are:

  • Domestic orders: 5 to 10 business days

  • International orders: 7 to 15 business days

Please note that these delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. These offers will be clearly indicated on the website when available.

4. Tracking Information

If tracking is available for your order, you will receive tracking details by email once your order has been shipped.

Please allow some time for the tracking information to update after the shipment has been dispatched.

5. Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

  • Courier service disruptions

  • Customs inspections

  • Incorrect or incomplete shipping information

  • High seasonal demand

  • Weather or natural events

We are not liable for shipping delays caused by third-party carriers or customs authorities.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and any other related charges may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs clearance procedures.

7. Incorrect Address Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.

8. Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please first check with neighbors, building management, or your local carrier.

If you still cannot locate your package, contact us at support@buygiexpress.com, and we will do our best to assist you.

Please note that we are not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at support@buygiexpress.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the package and the damaged item

We will review the case and provide an appropriate solution.

10. Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Email: support@buygiexpress.com